Often the front-end design aspect is also lacking in open source software. Open source solutions are good in some cases, but you probably won’t get the modern, intuitive WYSIWYG interface of a paid SaaS tool.
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The average person is used to the common WYSIWYG mode of text and content editing of most software solutions, and using a plain-text markup format might require some time to learn. You write your documentation using a plain text markup format, reStructuredText. Sphinx doesn’t have a steep learning curve, and you can produce documentation that looks very professional.
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It can produce HTML files, Windows HTML help files, and PDF files (via Latex) and is very popular with the Python community, as Sphinx was developed to write the Python programming documentation. Sphinx is an example of an open source Help Authoring Tool with an active community.
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Free software is usually developed once and then released to the public, without receiving the ongoing development behind most paid tools. On the other hand, free tools do not give you the same functionality and support as paid software solutions - naturally, you get what you pay for.
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In some cases, this is very attractive for companies - especially if you want to integrate the code into your own software products. You may have heard of the benefits of open source software, because it’s free of cost and you have access to the actual software code. Open source Help Authoring Tools have limitations In this post, we’ll go into detail about why free Help Authoring Tools might not be the best solution for your business. You can also use some WordPress plugins to add a knowledge base to your main website, if it’s already hosted with WordPress. These options can range from free but proprietary self-hosted solutions, free SaaS (Software as a Service), to free and open source software. Unfortunately, since some HATs can be quite expensive, it’s tempting to look into free options for your business. There are now some relative newcomers available, such as our own SaaS knowledge base software Document360, which you can use to quickly create modern documentation websites that are easy for customers to use. Some common Help Authoring Tools are industry standards like Madcap Flare or Adobe RoboHelp, and they enable you to single source documentation across a range of print and digital platforms.
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HATs are typically used to help you produce large amounts of documentation that is centrally managed by your technical writing team. Help Authoring Tools (HATs) are a useful addition to any business - whether you have teams of technical writers, just one, or other employees pitching in, producing documentation remains essential for teams who want to improve their products or comply with regulations. 39% of millennials will check a company’s documentation before contacting support for help, and self-service is now an expected part of your support strategy. Investing in your documentation is now essential.